Terms & Conditions (Europe)

BullyBillows s.r.o. (BullyBillows, BullyBillows s.r.o., Roudenska 812, 370 07, Roudne, Czech Republic) and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms of Use”). By gaining access and choosing to peruse this website, you accept and agree to these Terms of Use. If you choose not to agree to these Terms of Use, you are advised to discontinue the use of this website.

BullyBillows s.r.o. is an Czechia r
egistered company. If you need to contact a BullyBillows representative please fill out the form on the ‘Contact’ section of our website. BullyBillows reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was on the 01/03/2024.


We advise for our products be used under the owner's/carer's supervision to guarantee your dog's safety. BullyBillows cannot accept liability for any circumstances outside of direct manufacturing faults. We advise if you allow your dogs to play, remove our collars and play freely; as like all collars, this could be a strangulation hazard.


BullyBillows enforces a strict privacy policy which every employee of BullyBillows must comply with. BullyBillows will not disclose information about its customers to any third party. In the event of a sale, merger or acquisition of BullyBillows company, BullyBillows will transfer customer details to the new owners. The transfer of the information will be dealt with appropriately and in the most secure form possible.​​

We have absolute confidence in providing the best dog
products! That’s why we’ve introduced our 100% satisfaction and defect guarantee. In the unlikely event, you experience a defect manufacturer fault, we will replace your product or a close alternative to your original if we are out of stock, hassle-free for up to 60 days after receiving your purchase.


Our lifetime guarantee on products where the hardware such as pin buckle, d-loop, and pin roller never rust as they are created with a 100% stainless steel material. Our lifetime guarantee lasts for 25 years. If the hardware is bent from being run over, bent or smashed resulting from damage not caused naturally, our guarantee may not be applicable to you.


BullyBillows will attempt to make the product and quantities advertised on this site available at all times. However, this cannot always be guaranteed and BullyBillows will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem.

BullyBillows prices are subject to change without notice. BullyBillows reserves the right to refuse or terminate/cancel orders when there has been a website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.​

All promotions are subject to availability and while stocks last.

All orders will be dispatched from our warehouse within 1-
3 business days. In peak periods please allow for up to 6-10 business days for dispatch.​

We only use tracked postage which means the package is tracked through transit to delivery.​

Orders may end up being returned for various reasons including non-payment of Duty & VAT, incorrect address, unclaimed at the postal office, etc. If a package is returned or rejected, the customer will need to email eu-help@bullybillows.com to arrange redelivery and will also have to pay for all postage costs.​

BullyBillows will help as much as possible to trace a missing parcel, however,
it is the customer’s responsibility to follow up with the carrier. Please direct any shipping-related inquiries to eu-help@bullybillows.com

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge and are unable to be paid for, or reimbursed by BullyBillows. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Our returns policy can be found on the bottom of our website.

1. The contract & acceptance of these Terms and Conditions, between BullyBillows and each customer, will only be formed when the buyer pays for the goods and the funds have cleared. This contract is regulated under the ‘Sale of Goods Act 1979’.

2. Return policy. We hope you will be highly satisfied with any product purchased from BullyBillows, but as we all know sometimes even the best product lines slip up. In the unlikely situation that you receive a faulty product, we will ask you to provide photographic evidence, or in some cases return the product to our offices for examination.

3. If the faulty product has been issued with a defect that was caused by BullyBillows during manufacturing or during its shipment then it will be replaced with no cost incurred to the buyer.

4. In the situation that the size of any standard product is incorrect, because of incorrect information supplied by the buyer, BullyBillows is willing to replace the product for the correct size; however, the cost of the return of the item and re-delivery of the new may be asked to
be covered by the buyer.

5. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We do not accept liability for general wear and tear of our products, if faults have occurred due to manufacturing issues, please contact us with photographic evidence. We may make a deduction from the refund for loss in value of any goods supplied. We would recommend using a recorded delivery service and keep proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

6. Bespoke or embellished item, in case the measurements provided by the buyer were incorrect, unfortunately, we cannot refund or replace produced items as they cannot be resold, so please pay close attention when measuring your dog and use our website sizing guide, which you’ll find on each appropriate product. In case you have any doubts please send your questions to eu-help@bullybillows.com.

7. The company BullyBillows reserves the right to change the return policy, or the terms and conditions without notification.

8. For refunds on orders, we are only to refund the cost of the actual product (minus any discount codes used on an order). We do not refund postage costs as the postage service has been used to send the products out.



Who we are:

Our website address is: www.bullybillows.eu​

What personal data do we collect and why do we collect it

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.​

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me”, your login will persist for around
two weeks. If you log out of your account, the login cookies will be removed.​

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.​

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognise and approve any follow-up comments instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.​

Where do we send your data?
Visitor comments may be checked through an automated spam detection service.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later

  • Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.