Refund Policy (Europe)

Refund policy

1. The contract & acceptance of these Terms and Conditions, between BullyBillows s.r.o. and each customer, will only be formed when the buyer pays for the goods and funds have cleared.

1.5. Any products that is on sale/end of line will not be eligible for a refund. Instead, a gift card will be issued to your email address. If we receive a return which is after our 14 days return policy, we will also issue you a gift card. Both gift cards are used as a 'Store Credit' only.

2. Return policy. We hope you will be highly satisfied with any product purchased from BullyBillows, but as we all know sometimes even the best product lines slip up. In the unlikely situation that you receive a faulty product, we will ask you to provide photographic evidence, or in some cases return the product to our offices for examination. 

3. If the faulty product has been issued with a defect that was caused by BullyBillows during manufacturing or during its shipment then it will be replaced with no cost incurred to the buyer.

4. In the situation that the size of any standard product is incorrect, because of incorrect information supplied by the buyer, BullyBillows is willing to replace the product for the correct size; however, the cost of the return of the item and re-delivery of the new item should be covered by the buyer.

5. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We do not accept liability for general wear and tear of our products, if faults have occurred due to manufacturing issues, please contact us with photographic evidence. We may make a deduction from the refund for loss in value of any goods supplied. We would recommend to use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

6. Bespoke or embellished item, in case the measurements provided by the buyer were incorrect, unfortunately we cannot refund or replace produced items as they cannot be resold, so please pay close attention when measuring your dog and use our website sizing guide, which you’ll find on each appropriate product. In case you have any doubts please send your questions to

7. The company BullyBillows reserves the right to change the return policy, or the terms and conditions without notification.

8. You can return your order within 30 days or receiving your order for an exchange or a refund. If you return after 30 days once received, you will only be eligable for an eGift card to use in-store.